Privacy Policy

Custom Services

If you request custom services (such as server setup, Skript creation, or Discord bot creation), we may require additional information to fulfill your request. This information will only be used for the purpose of delivering the requested service and will not be shared outside of VelocityNodes except as required to complete your order.

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, billing address, and payment details.
• Service Information: IP addresses, server usage data, support tickets, and logs related to your hosting services.
• Website Information: Cookies, analytics data, and other information about your interaction with our website.

2. How We Use Your Information

Your information is used for:

• Processing payments and managing your account.
• Delivering and maintaining our hosting services.
• Providing technical support through our ticket system.
• Detecting, preventing, and addressing abuse or illegal activities.
• Improving our services and website functionality.

3. Data Storage & Location

• Our primary servers are located in Poland (EU).
• Some account and billing information may also be processed in South Africa.
• Payments are handled in USD through third-party payment processors (such as PayPal or card processors). We do not store full payment details.

4. Data Sharing

We do not sell or trade your personal information. We may share your information only in the following cases:

• With trusted third-party service providers (e.g., payment processors, fraud prevention tools).
• When required by law, regulation, or court order.
• To protect the rights, property, or safety of Velocity Nodes, our customers, or others.

5. Cookies & Tracking

• We may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and store login preferences.
• You can disable cookies in your browser, but some features of our website may not function properly without them.

6. Data Retention

• Account and billing information is kept as long as you maintain a service with us.
• Support tickets and logs may be retained for record-keeping and security purposes.
• You may request deletion of your account data (see Section 8).

7. Security

• We use industry-standard security measures to protect your data.
• No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (GDPR & POPIA Compliance)

Because our servers are in the EU, and we operate from South Africa, the following rights apply:

• Access: You can request a copy of the data we hold about you.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data, subject to legal and billing record requirements.
• Restriction: You can request limited processing of your data.
• Portability: You can request a copy of your data in a portable format.
• Objection: You can object to data processing in certain cases.

To exercise these rights, please contact us through our support ticket system.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.